Lead an innovative ICT solutions provider specializing in advanced document management systems, enterprise software integration, and electronic shelving solutions, serving diverse industry needs. Drive solution sales of document management and enterprise software to SMEs and public sector clients. Deliver technical demonstrations, proposals, and lead pre-sales consultations. Oversee the development, integration, and deployment of customized, technology-driven solutions including EDMS, CRM, ERP and business intelligence solutions aimed at enhancing operational efficiency, bolstering document security, and streamlining data accessibility for client organizations. Direct strategic planning for digitalization projects and drive business development initiatives, leveraging emerging technologies to fuel sustainable growth. Provide executive oversight in project execution, design, budget, ensuring adherence to quality standards, industry regulations, and timely project delivery aligned with client requirements. Collaborate with clients to identify complex organizational challenges, designing and implementing bespoke, high-performance solutions that address specific technological needs. Provide leadership in change management, stakeholder communication, reporting, and user adoption strategies, ensuring smooth digital transition across departments. Ensure compliance with industry standards and best practices in all project deployments, with a focus on leveraging advancements in ICT.

ISO 9001:2015 Internal Auditor – ensuring the quality systems as well as the standard operating procedures and guidelines are developed, followed and updated where necessary. Installation, service and repair of electronic computer bulk mobile shelving systems integrated with digital records. Conducted client site visits, training, and resolved hardware/software escalations. Liaised with sales teams to advise on technical feasibility and client needs. Installation, monitoring, maintenance and support of IT hardware equipment including scanners, ticketing systems, desktops, servers, network, and peripheral equipment. Manage both physical and electronic records, including document scanning, indexing, and storage. Maintain data accuracy, integrity, and consistency ensuring compliance with data privacy regulations. Customer support, training, analyzing user needs and recommend appropriate hardware. Confer with engineering staff and consult specifications to evaluate interface between hardware and software, security, operational and performance requirements of overall system. Evaluate factors such as reporting formats required, cost constraints, and need for security restrictions to determine hardware configuration. Direct technicians, engineering designers or other technical support personnel as needed. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.

Install and configure vehicle air conditioning systems, ensuring proper fitting of compressors, condensers, evaporators, and refrigerant lines. Reading and interpretation of schematic drawings and technical documentation to determine proper radiator and evaporator work procedures. Perform regular A/C system inspections, refrigerant recovery and recharging, and component cleaning to ensure optimal performance. Ensured compliance with refrigerant handling and environmental regulations while advising customers on system care. Generators, heat exchangers, condensers, evaporators, and compressors programs designed for maximum output and cooling. Delivered technical reports and collaborated on engineering projects.